Sales Excellence manual - Part of the PME system
Platinum PME membership - Real Estate Excellence (Qld membership)
To review the Sales Excellence manual, please login to Real Estate Excellence member online.
The focus of the Sales Excellence manual is on compliance, best practice and risk management to be used as an everyday procedure and training resource for the administrator, licensee and the salespeople of the agency. The resource is Queensland legislation focused.
The Sales Excellence (SE) manual is similar in concept and design to the existing Property Management Excellence PME system. The Sales Excellence manual also includes best practice forms. The manual is over 400 pages.
Contents of the Sales Excellence manual
Chapter 1 Residential sales overview
Chapter 2 Enquiries, databases and prospecting
Chapter 3 The listing appointment and listing the property
Chapter 4 Advertising and showing property
Chapter 5 Rental property for sale
Chapter 6 Disclosure and the law
Chapter 7 Beneficial interest and the law
Chapter 8 Auctions and the law
Chapter 9 Pricing, appraisals and the law
Chapter 10 Contracts
Chapter 11 Time management
Chapter 12 Filing and record keeping
Chapter 13 File notes and follow up
Chapter 14 Property Occupations regulations
Chapter 15 Agency policies in general
Chapter 16 Relevant legislation references
Chapter 17 Clearance certificates
Chapter 18 Trust accounting